We want you to be 100% satisfied with your Citizens of Heaven purchase. Items in new condition (unworn/unwashed) can be exchanged within 14 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please email us at info@wearcitizens.com and we’ll make things right.
To return or exchange an item please follow the steps below:
- Email us at customerservice@wearcitizens.com. Once we respond to confirm your exchange...
- Mail your return to:
Citizens of Heaven
16135 Kelby Cv
Charlotte, NC 28278
Include a note with your intention (return or exchange noting the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Customer are responsible for return shipping, once we receive the product we can process your exchange or approved refund.
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
For additional questions email customerservice@wearcitizens.com and please be sure to include your order # in the email.
Standard shipping with USPS priority mail generally takes 2-4 days to deliver once the product is shipped.
Pre-orders can take up to 3 weeks to be completed and shipped unless otherwise stated.
