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GENERAL

Where is Citizens of Heaven located?

Charlotte, NC

Do you have a physical store?

Yes we're currently located at 11025 Carolina Place Pkwy, Pineville, NC 28134 Level 1

 

ORDERS

What payments do you accept?

We accept all major credit cards, PayPal, Shop Pay, Zip Pay, Klarna, Sezzle and Apple Pay

Can my order be modified?

If you have an issue with your order please email us at customerservice@wearcitizens.com and we will work to correct the issue.

SHIPPING

What is your shipping policy?

**WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

Orders placed online are normally processed and shipped within 1-3 business days.

Please allow 3-4 business days during peak sale events and holidays.

We accept most major credit cards and PayPal. We ship only to the Billing Address on file with your credit card or bank.

UPS cannot deliver to PO boxes.

All orders that have shipping addresses that do not match will be subject to a hold for verification. To assure prompt and on time delivery, please ship to your Billing Address and please enter your address correctly at checkout. All orders are securely processed by PayPal and Stripe.

FOR EXPEDITED SHIPPING PLEASE CONTACT US BELOW.

Contact Us

Email: info@wearcitizens.com 

My package got returned, what happens now?

If your package gets returned due to an incorrect address you must notify us of the correct address and are responsible for shipping cost to reissue the package.

REFUND OR EXCHANGE

Do you issue refunds or exchanges?

If for any reason you are not happy with your purchase it can be returned back to us for an exchange only within 14 days of receipt.  Exchanges must equate to the value of your order or you can opt for a gift card for future use. No returns on Sale items. To process an exchange click here > https://wearcitizens.com/apps/return_prime

Exchanges should be shipped to:

Citizens of Heaven
16135 Kelby Cv
Charlotte, NC 28278