GENERAL

Where is Citizens of Heaven located?

Charlotte, NC

Do you have a physical store?

Yes we're currently located at 11025 Carolina Place Pkwy, Pineville, NC 28134 Level 1

 

ORDERS

What payments do you accept?

We accept all major credit cards, PayPal, Shop Pay, Zip Pay, Klarna, Sezzle and Apple Pay

Can my order be modified?

If you have an issue with your order please email us at customerservice@wearcitizens.com and we will work to correct the issue.

SHIPPING

What is your shipping policy?

**WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

Orders placed online are normally processed and shipped within 1-3 business days.

Please allow 3-4 business days during peak sale events and holidays.

We accept most major credit cards and PayPal. We ship only to the Billing Address on file with your credit card or bank.

UPS cannot deliver to PO boxes.

All orders that have shipping addresses that do not match will be subject to a hold for verification. To assure prompt and on time delivery, please ship to your Billing Address and please enter your address correctly at checkout. All orders are securely processed by PayPal and Stripe.

FOR EXPEDITED SHIPPING PLEASE CONTACT US BELOW.

Contact Us

Email: info@wearcitizens.com 

My package got returned, what happens now?

If your package gets returned due to an incorrect address you must notify us of the correct address and are responsible for shipping cost to reissue the package.

REFUND OR EXCHANGE

Do you issue refunds or exchanges?

If for any reason you are not happy with your purchase it can be returned back to us for an exchange only within 14 days of receipt.  Exchanges must equate to the value of your order or you can opt for a gift card for future use. No returns on Sale items.

Our Why

I created Citizens Of Heaven in 2019 because I realized the fashion market was full of meaningless concepts and negative graphics. Since I grew up in and around church, I wanted to provide people with more than just clothes - I want them to be a part of a lifestyle where they can confidently express their faith with quality, style and comfort.

Fortunately, I knew there was a huge market of believers looking for higher end modern Christian apparel that wasn't available in stores. That's when I began curating a fashion brand where faith, fashion and culture collide-providing a little piece of Heaven on earth.

Although this earthly home is temporary, I hope our garments evoke emotion that aid in your daily journey to an eternal residence in Heaven.

The Commitment

Each of our garments are created by devoting attention to detail - outsourcing the best quality materials, creating meaningful designs, and establishing a luxury feel in everything we do, from packaging to our customer service. We do fashion without the fast.

Now serving the US, Canada and the UK, Citizens of Heaven has become a global premium lifestyle brand. 

Citizens of Heaven - This world is not our home.

With love,

Lavencia 🤟🏽

Philippians 3:20, NLT: "But we are citizens of heaven, where the Lord Jesus Christ lives. And we are eagerly waiting for him to return as our Savior."

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